Customer Support Engineer/30-50.000Kc/Frydek – Mistek

.: REKLAMA Maceo and All The King`s Men Doing Their Own Thing REKLAMA :.

Administrace: editovat | smazat
Typ: prodám
Vloženo: 13. 06. 2012 v 12:35
Kategorie: Práce a brigády : IT a telekomunikace
Lokalita: Frýdek-Místek
Kontakt: 725 883 835, Roman Šebesta
Počet shlédnutí: 291

Cena: 50000

Job Responsibilities:
The succesfull candidate will be responsible for technical support, planning, installation and training of clients´ technologies for their customers. More specifically:

- Provide first-line technical support via phone, email, and web to licensed customers of all SW products.
- Troubleshoot complex technical problems; perform in-depth research and analysis, develop test scripts, and reproduce customer-observed product behavior.
- Log details of all cases including research completed, email exchanges, and steps taken during each transaction, through the resolution and closure of the case.
- Escalate issues to engineering as needed to ensure timely and satisfactory resolution for the customer.
- Participate in account management activities such as demonstrations; presentation of product features, account management consulting on use of product, Webex presentations, etc.
- Deliver and assist customers in the installation, deployment and use of our SW technologies according to the agreement concluded between the customer and our company.
- Perform remote installs of the PI software
- Prepare and maintain accurate and complete engineering reports and customer specific documentation as required by the agreement with the customer and by our company.
- Develop, maintain and give training classes on proper technologies
- Collaborate with SW training personnel on the design of training materials or teach client courses based on those materials.
- Assist the account management team by identifying and communicating additional opportunities for our products to solve customer needs.
- Comply with customer safety programs as required by contract terms, regulations, or guidelines specific to customer sites.
- Maintain personal knowledge and skill levels according to guidelines established by our company through recurrent annual training within the Company or designated external resources.
- Submit expense reports and practice financial management consistent with company guidelines and using company systems.
- Completion of the current Microsoft certification exam within the first 6 months of employment.

Requirements:

- BS, MS or PhD in Chemical, Mechanical or Electrical Engineering
- A basic knowledge of application development in an object oríented programming language such as Visual Basic, Visual C++ or Visual Basic Net
- Demonstrated knowledge, interest and skill in the use of Information Technology within the process industry domain, typically derived from employment or consulting
- IT Skills consisting of a basic knowledge of operating systems, advanced knowledge of Microsoft Office suite, Microsoft Windows and knowledge of a programming language.
- Mobility is required, given that the travel customer sites may be required.
- Essential traits for success are those of being a self directed, well organized, autonomous type of individual.
- Good communication (written, verbal and listening) skills, personal tact and diplomacy, and excellent problem solving skills are mandatory.